MATCHMAKING SERVICE AGREEMENT

This matchmaking service agreement shall become effective on ___________________ (the “Execution Date”) and is subject to its terms and conditions stated below between TWO LEAPS ENTERPRISE under the Take The Leap Malaysia brand (MA0321878-T) (“TTL”) and ______________________________________ (NRIC: ______________) (the “Client”), collectively referred to as the “Parties”.


Take The Leap (“TTL”) is a social enterprise dedicated to fostering genuine connections among individuals, revitalising the dating experience with authenticity and purpose. TTL offers its services which includes: 


  1. Matchmaking services that include recommendation of potential partners for a long-term committed love relationship (“Matchmaking”) during a limited period of time. This may include but are not limited to image consulting, mock dates, date preparation and planning, date feedback sessions, and dating and relationship coaching

  2. Coordination of dates, events and reservations through our event planning and concierge services (“Speed Dating“ and “Mingles”).


These service terms and conditions govern the Matchmaking service provided by TTL. They form part of any matchmaking contract and automatically come into force upon entering into such a contract. They remain in force during the full duration of the matchmaking membership, and they may only be supplemented or amended by means of an express written agreement between TTL and TTL’s client (“Client”).


  1. Acceptance of Terms of Use

  1. When The Client decides to become a Client of TTL, they agree to be unequivocally bound by these Membership Terms and Conditions and our Privacy Policy Terms  incorporated by reference into this Agreement (collectively, this “Agreement”).

  2. TTL reserves the right to amend the terms of this Agreement. This might be required because of changes in the applicable laws, changes in our business practices or the incorporation of new services.

  3. TTL will notify The Client with reasonable means such as emails, phone calls, or WhatsApp messages if any change materially affects The Client’s rights or obligations under this Agreement.

  4. By electing to continue using our Services following the implementation of these changes, The Client will be considered bound by the updated version of the Terms of this Agreement.

  5. The Client agrees that the terms of this Agreement shall supersede any prior agreements and shall govern the entire relationship between TTL and The Client, including but not limited to events, agreements, and any conduct preceding The Client’s acceptance of this Agreement.


2. Matchmaking Membership Agreement

  1. The Client’s matchmaking membership will commence when we have obtained all the necessary documentation and deposit payment from The Client.

  2. Relationship coaching and dating preparation may be included as part of The Client’s Membership Agreement. In such cases, it is your responsibility to request these associated services be organised at a convenient time during your membership service.

  3. Throughout the matchmaking process, TTL will send The Client introductions on a consecutive basis, one at a time. The number of recommendations TTL can offer The Client is dependent upon The Client’s own characteristics and upon how narrow or otherwise The Client’s partner preferences are. The Client accepts that having a large number of partner requirements, and more restrictive partner preferences, will limit the number of introductions TTL can offer The Client and TTL cannot accept any responsibility for the outcomes of these introductions.

  4. The Client is not obligated to accept the full number of introductions as specified in the Membership Agreement should The Client enter into a relationship and wish to terminate the Agreement early. This guarantee is subject to there being no significant changes in The Client circumstances or partner preferences that is likely to make the matchmaking significantly more difficult or unlikely. 

  5. TTL reserves the right and absolute discretion to recommend members whom we believe would be suitable for The Client, acknowledging that prospective partners may only partially meet your specific partner preferences. 

  6. If The Client enters into a relationship during the course of the Membership, The Client may have the option to place the Membership on hold. As a courtesy to all members, TTL will not offer additional introductions during a Membership on hold. It is The Client’s responsibility to inform TTL when The Client is available to receive another recommendation.



3. Service Rates and Refund Policy

  1. A deposit of RM 200 will be charged before the first initial interview is conducted.

  2. The deposit is not refundable if:

    1. The Client decided to withdraw from the service after 30 calendar days after signing this agreement;

    2. If The Client rejected to meet potential matches more than once;

  3. 100% of the deposit will be refunded if TTL fails to find a match after 3 calendar months from the first initial profiling session;

  4. A second payment will be required once the first introduction has resulted in a successful match, prior to planning an in-person physical meeting (“first date”), according to the package The Client selects from the options below:

    1. 3 Successful Matches Package: RM 1,100.00

    2. 6 Successful Matches Package: RM 2,300.00

  5. All payments are to be made at least 48 hours before the first date;

  6. All payments are to be made to the following banking details:

    1. Name: TWO LEAPS ENTERPRISE

    2. Bank: Maybank

    3. Account Number: 512754605663

  7. Once the complete payment for the Matchmaking Program has been made, the Client will not be entitled for monetary refunds of any kind. In exchange, TTL can offer the following services accordingly:


Termination

Refund policy

Prior to first successful match

Refer to deposit refund policy in clause 3(b) and 3(c)

For the 3 dates Matchmaking package, before 2 Matches have been approved (MYR1,300)

One tailored dating coaching session for singles or one tailored relationship coaching session for couples.

For the 6 dates Matchmaking package, before 4 Matches have been approved (MYR 2,500)

TTL will offer either:

  • 2 event tickets (under MYR 150).

  • One date experience with a person of their choice, under a budget of MYR 300.

  • The Client can transfer this package to a friend for no cost. TTL will have to deliver the onboarding process to this third person and reserves the right to reject them if the profile is not suitable for the Matchmaking Program.

4. Eligibility

  1. In order to become a Client or Member of TTL and use our Matchmaking Services, The Client must be at least 18 years old of age;

  2. The Client is required to submit a proof of income such as the BE form from LHDN, or a Confirmation Letter from your employer.

  3. The Client must also be legally single in which they are not currently married, nor in any committed romantic relationship. The Client will be required to provide relevant documents according to their religion and state of birth, divorce, etc.

5. Confidentiality

  1. The Client agrees that TTL will store in its servers and process their personal information (including any sensitive personal information) in order to provide The Client with high quality Services, communicate with them and for marketing, statutory and accounting purposes.

  2. TTL will keep The Client’s private information secured and protected to the best of its capacity.  

  3. All Clients and Members undertake to keep confidential the private information they received regarding other Clients and Members, their interactions with other Clients and Members, the Matchmaking and Dating Services they receive from TTL. 

  4. The Client agrees to keep all profiles and any potential match information strictly confidential and for personal use only. 

  5. The Client agrees to treat all information provided as strictly confidential and private, and not to disclose it to any third party under any circumstances. 

  6. The Client also agrees to not seek potential matches profiles outside of TTL, that includes all and any social media platforms, email, or telephone, unless given consent by the said match. 

  7. All Clients and Members agree that they will not use the information of another Client and Member, and TTL Services for any unlawful, nefarious, or criminal purposes, or other personal reasons outside of building a long-term committed relationship.

  8. TTL will exercise its rights to terminate the Membership of any Client and Member, who breaches the obligations of confidentiality and reserves the right to take any legal action to enforce these obligations. 

  9. All Clients and Members possess equal rights to initiate any legal action against other Clients and Members, who breach the terms of this Agreement.

6. Code of Conduct

  1. When The Client uses our Matchmaking Services, they represent and confirm that they:

    1. Are single (or are divorced);

    2. All the details The Client has provided are truthful, accurate and complete;

    3. Are looking for a sincere relationship;

    4. Do not have any criminal convictions;

    5. Neither are an employee of any other matchmaking company, nor are they affiliated personally or professionally with other matchmaking companies or agencies.

  2. The Client is prohibited from:

    1. Deliberately or recklessly harming the reputation of TTL or the reputation of any Client and Member of TTL, and from making defamatory or disparaging statements publicly available;

    2. Making defamatory or negative statements (either verbally or in writing) about TTL, the services we provide or any Client and Member of TTL to any Third Party;

    3. Disclosing Confidential Information to any Third Party (and they will take the utmost care to keep Confidential Information secure and protected and to ensure that you do not inadvertently disclose Confidential Information);

    4. Causing a nuisance, inconvenience or anxiety to any Client, Member or employee of TTL, or contact them after they have explicitly notified you that they do not wish any further communication.

    5. Acting in an abusive, threatening, harassing, obscene, libellous, offensive, sexist, racist or discriminatory manner towards any Client, Member and employee of TTL.

    6. Obstructing anyone else from using and enjoying TTL’s services

    7. Impersonating;

    8. Using our services for any commercial purpose such as to promote products or services to other Clients and Members;


7. Termination of Service

  1. Coaching and Matchmaking Agreements may be terminated by either Party at any time with immediate effect. 

  2. No Match Policy: If TTL is unable to find any matches that are within your basic match criteria within a period of three (3) months following the commencement of your membership, you may request for a termination of the membership agreement and TTL will refund you 100% of your deposit. 

  3. All cancellations must be received in writing via email to hi@twoleaps.com

  4. TTL shall terminate the Agreement at any time immediately without notice to The Client and prohibit from using again the Services, if:

  1. The Client has provided with materially misleading and false information about yourself;

  2. The Client has breached any of the terms of this Agreement;

  3. TTL reserves the right to deem your profile unfit for the service for any reason, at our sole discretion;

  1. TTL reserves all the legal rights and remedies; it is entitled to without any prejudice.